For a stay with serenity

Because safety for you and our staff comes first, we took measures to welcome you the best way we can:

A health pass will be required upon your arrival at the reception desk (valid for adults over 18 years old and from 30 September 2021 for 12-17 years old).

To protect yourself and others from Coronavirus :

Protective mask mandatory
Respect social distancing
When coughing or sneezing, cover your mouth and nose with your arm or use a disposable tissue
Wash your hands very frequently or use hydroalcoholic lotion
Avoid close contact when greeting people
Respect circulation directions in common areas.

Also, we adapted our services for you :

Hydroalcoholic lotion will be at disposal
Meticulous cleaning measures have been reinforced
Common areas have been adapted to respect social distancing
Patios and terraces are open and have been settled in respect to governmental recommendations
Sun baths and tables will be separated by 1 meter minimum
Check-in procedures have been adapted to minimize contact and assure you a warm welcome
In some cases, signatures may not be requested or necessary to approve food and beverage orders
Your room may only be accessible by you and your family on request
Cleaning routine may only be done in your absence
Air conditioning has been cleaned and adapted to maximise air circulation
A meticulous cleaning routine has been defined for common areas
Services such as porter, room service have been adapted to minimize contact

To ensure that our facilities meet the highest standards of cleanliness, we have partnered with Diversey, a world leader in cleaning and hygiene solutions.

Diversey has awarded us the “Clean and Ready” label, that makes our efforts visible to you. Diversey’s hygiene experts carry out regular audits with us and confirm that we:

use the best professional cleaning and disinfection products
follow enhanced cleaning and disinfection protocols
ensure compliance with WHO, ECDC and WTTC recommendations
provide our staff with all the training they need to do their jobs safely and efficiently.

When you see the “Clean and Ready” label on our door, you can be assured that we care about your well-being and that we do everything we can to limit possible health risks, whatever the season. This is our commitment to you.

For more information about all the criteria for the Clean and Ready Shield, please visit the Diversey website : https://diversey.com/en/

Specific sales conditions :

For any booking made directly with our services (hotel website, mail or phone), our sales conditions are more flexible :

Super Flexible rates:

– No deposit at the time of the booking

– Cancellation with no penalties until 6.00 pm on the day of arrival

– Modification allowed until until 6.00 pm on the day of arrival upon availability

All these facilities and services may be adjusted according to the governmental recommendations.

For others stays planned during the closing period

If you had a planned stay during this closing period, it will be postponed or canceled – free of charge.

– If you booked through another company (travel agency or online), please contact them directly for your request;

– If you booked directly with us or from our website, please send us a request with your first and last names and dates of stay at reservation@dreamcastle-hotel.com

We are currently processing a very large number of requests and we are proceeding in order of arrival date